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Returns & Exchanges

Returns & Exchanges

RETURNS & EXCHANGES

Our goal is to provide our customers with a quality one of a kind handmade item.  Due to the nature of our items, we understand that they might not be a perfect fit or might not be what was expected. We do our best to include item measurements and a detailed description on each item.  Please be sure to contact us with any questions before your purchase. If you are not satisfied with your product, we will gladly exchange the item or give you a store credit for a future purchase. 

We ask that you please inspect your items and make sure they meet your expectations as soon as you receive it. 

If you find that you are not satisfied with your purchase, please refer to the following steps:

All Exchanges & Return item(s) must be in the exact new condition as sent with all tags attached and received within (14) days of receipt

For Returns or Exchanges please Text us at (956) 266-7973 or E-mail us at info@camelia.shop.

Customer must pay return shipping fees and new item shipping fees.

Please pack your item(s) in the original shipping package if possible and mail your item(s) using the carrier of your choice. We recommend a traceable insured shipping method as we are not responsible for lost item(s)

Once the return has been received and meets the return policy conditions, we will process a store credit that you can use anytime with a discount code to use towards any item in our store.  This code will never expire.

Please send all returns to the following address:

Camelia Mexican Boutique
Attn: Yliana Guzman
6951 Laguna Verde Dr.
Brownsville, TX 78526
Add your Order # anywhere in the envelope for faster service.

 

IMPORTANT!

*Accessories, handbags, jewelry, swimwear, hats, and special occasion garments are final sale.

***No returns or exchanges on special/custom orders.